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Deputy Head of Food​ & Beverage - Colchester, Essex

Employer
Stoke by Nayland Hotel, Golf and Spa
Location
Colchester, Essex
Salary
£25,000.00-£28,000.00 per year
Closing date
2 Aug 2021

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Sector
Hotel Management
Job Type
Full Time

Deputy Head of Food​ & Beverage - Colchester, Essex

  • Job Type: Permanent
  • Salary: £25,000.00-£28,000.00 per year

Stoke by Nayland Hotel, Golf and Spa are looking for an enthusiastic Deputy Head of Food and Beverage to join their team.

Reporting to the Head of Food and Beverage and working with a great team of staff, the ideal candidate will be a hands-on, energetic manager, who will lead our team by example. The successful candidate will be driven by providing a quality service and have new ideas on how to develop and drive the team and its service.

Stoke by Nayland Hotel has a beautiful setting within the Dedham Vale area, on the Essex and Suffolk Border. This vibrant restaurant transforms from a relaxing afternoon tea to a bustling evening venue for our hotel guests, and diners from the local area.

You will have experience of managing a busy dining operation to high standards, maintaining a professional and positive rapport with our guests. As well as these attributes you will also be organised, delegating and managing the team in a calm and supportive manner to ensure you achieve the best from them.

This is the perfect opportunity for a driven individual with new ideas and a willingness to improve and adapt both professionally and personally.

Responsible for Delivering

Sales

  • To ensure operation budgets are met and improve sales through guest journey.

Profit

  • Achieve set operational budgets.

Customer Satisfaction

  • Retain customers through providing effective customer service.

Team

  • Train and support relevant staff members.

Legislation

  • Adhere to all relevant legislation and regulations relating to the Hotel.

Key Tasks

Sales

  • Achieve budget
  • Communicate with customers throughout Guest Journey to drive sales of facilities.
  • Build and maintain positive client/customer relationships.
  • Train staff to drive sales through upselling and cross selling.

Profit

  • Plan and forecast for daily business operations to ensure appropriate resources are used effectively.
  • Keep good check on maintenance needs throughout the Food and Beverage areas to ensure maintenance resources used effectively, liaising with Maintenance Managers.
  • Maximise profit and sales through effective relationship building with customers throughout hotel and Lodges.
  • Maximise profit and sales through effective relationship building with suppliers
  • To ensure all rostering is appropriate to the business needs whilst delivering the budgeted payroll percentage.
  • Flex staff during service to maximise costs and cross training.
  • To control expenditure is in line with budget or agreed revenue ratios.
  • Ensure you and your staff are aware of the products and services that deliver the highest profitability
  • Supervise & monitor the KPI’s for the Food & Beverage Department.
  • Communicate these KPI’s with team members to ensure a sales driven culture
  • Control all wastage to a minimum with agreed systems with both kitchen and FOH teams.

Customer Satisfaction

  • Ensure customer satisfaction through effective complaints resolution.
  • Attend all relevant meetings to ensure customer concerns and complaints are dealt with effectively.
  • Meet relevant KPI targets.
  • Keep building presentation in good condition.
  • Proactively looking for improvements and improved Guest Journey.
  • To continuously be aware of industry trends to ensure we are always offering relevant services and products that are guests want.

Team

  • Report to and support executive and Management teams.
  • Support team effectively in all areas of responsibility.
  • Support Head of F&B to deliver all staff training.
  • Support Head of F&B in recruitment and onboarding process.
  • Support Head of F&B to deliver performance reviews for all F&B staff.
  • Monitor team targets where applicable.
  • Attend related operational meetings to support day to day running of the F&B Department.
  • Support positive working environment, ensuring effective communication between teams.
  • Continuously promote a healthy working relationship between FOH and BOH

Legislation

  • Uphold and enforce company policy and procedure.
  • Environmental Health.
  • Liaise with Health and Safety Manager.
  • Health and Safety
  • GDPR
  • COVID-19
  • Manual Handling
  • Any other relevant legislation relating to your role.

Benefits

From 3 months, subject to passing your probation period NOT contractual and subject to change.

  • Free overnight B&B midweek stay with a partner on completion of your probation to constructively critique the experience
  • Complimentary use of Peake Fitness (subject to availability)
  • Complimentary use of the 2 golf courses (subject to availability)
  • 20% discount on food and drink purchases
  • Free Health insurance for you with option to include partner and children at a discounted cost
  • Discounted rate for Hotel rooms for yourself, Family and Friends (see rates below)
  • 10% discount on Lodge bookings
  • 10% discount on spa treatments
  • Discounted event tickets
  • Cycle to work scheme available
  • Childcare vouchers available
  • Use of practice facility (balls free of charge)

After 1 year

  • Significant other or a sibling or parent to receive 50% off of off-peak membership of G&L facilities
  • Can nominate 5 people onto the friends and family scheme for last minute notification of reduced rates for Hotel rooms, Lodges and treatments

Notes

Free overnight stay on completion of probation. This will need to be taken within a certain timeframe, and subject to current bookings and availability.

For staff bookings up to 7 days in advance, hotel room rates for a member of staff (can include a guest in the room at no additional cost) are £55 B & B Monday – Thursday, £75 B & B Friday – Sunday

For staff bookings up to 3 months in advance, hotel room rates for a member of staff (can include a guest in the room at no additional cost) are £75 B&B Mon-Thu, £95 B&B Fri-Sun (only a maximum of 2 rooms per night can be booked at this rate on the same night in the hotel, and is on a first come first served basis).

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