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Night Manager

Employer
Splendid Hospitality
Location
York, North Yorkshire, England
Salary
Negotiable
Closing date
21 Sep 2021

View more

Sector
Night Manager
Job Type
Full Time
Night Manager

Night Manager at The Grand York

Built in 1906, The Grand is York’s only five-star hotel. Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community.

We are looking for a Night Manager who is enthusiastic, passionate about guest services and exceptionally well organised to ensure highest levels of service and operational excellence are achieved during the night. Night Manager will represent the Management during the night and will provide leadership and support during the night operations.

Key information:

  • Job Role: Night Manager Reception
  • Salary: £ Competitive salary
  • Sector: Hotel
  • Hours: 40 hrs per week

 

What we can offer you:

  • Meals provided on shift
  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

 

The ideal candidate:

  • To ensure compliance with all H&S and operating regulations keeping team members and guests safe at all times
  • To be an "all rounder" and have knowledge of all operational departments in order to provide luxury service to guests during the night
  • To be able to build and develop a successful, reliable and motivated team to ensure highest levels of service are provided during the night shift
  • To have a proactive approach and ensure all night audit procedures are completed timely and accurately. 
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
  • Conduct Briefing for all staff during Night Shift.
  • Directing night business and maintains, reviews and prepares the co – ordination of daily business
  • Oversees all front office accounting and financial procedures, night team duties and business transactions and monitors all aspects of night audit.
  • Updating booking confirmations and checking details and requirements
  • Updating reservations, inputting cancellations and amendments and making sure all booking are accurate.
  • Performing check ins and check outs for late arrivals and early departures
  • Leads Room Service during the night.
  • To assist with all guests’ requests during the night.

 

Skills Required:

  • Positive attitude
  • Good communication
  • A passion for delivering excellent food and standards.
  • Flexibility to respond to a range of different work situations
  • Ability to work in a teams

 

Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building.  We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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