Hotel Porter - Live In Available - Grantley Hall

Hotel Porter - Live In Available - Grantley Hall

Tips typically over £200 per month (£2,400 per year)

40 Hour permanent contract working 5 days out of 7. 

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

We are currently recruiting for a Hotel Porter to join our Front Office and Concierge team at Grantley Hall. The Hotel Porter is the front face of Grantley Hall, providing a warm and authentic Yorkshire welcome to all our guests.

The Role

• Ensuring that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality.
• Attending to guest requests and requirements throughout their stay.
• Assisting other areas of the hotel when required.
• Supporting guests with their luggage needs and work closely with the reception team to ensure a thorough process is adopted.
• Previous experience in a Front of House department essential, preferably in a 5* establishment.
• Full, clean driving licence.

What are we looking for?

• Someone who can engage and interact with hotel guests on a regular basis
• Someone with a can-do-attitude
• Someone with a fun, fresh and inspiring personality, who genuinely care about delivering excellent service to our guests.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Previous experience of exceptional guest service in a fast paced environment.

What should you bring?

• Experience in understanding, delivering and exceeding guest expectations
• Fluent in written and verbal English
• Great attitude and a willingness to be flexible! Be prepared for the odd curveball or more
• Ability to work under pressure and adapt according to business needs

Benefits

• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Pension - Eligible team members will benefit from a Royal London pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements.

On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.