Customer Relations Assistant

Recruiter
Argyll
Location
London (Central), London (Greater)
Salary
£21,500 per annum + benefits
Posted
16 Sep 2021
Closes
16 Oct 2021
Job Type
Full Time

About Us

Argyll offers businesses a premium workspace experience, with stylish environments and seamless service, in iconic London locations.

The Role

We are looking for an experienced, committed and passionate individual to be part of a team delivering exceptional customer service support.

Position Responsibilities

  • Delivering first class meet and greet service to the client and their guests.
  • Ensuring our office and function rooms are always maintained to the highest standards of presentation.
  • Ensuring impeccable presentation of your image.
  • Maintaining the highest levels of customer service at all times.
  • Working in collaboration with team colleagues and management on providing support for the day to day running of our buildings and helping to resolve clients queries.
  • Ensuring you have up to date knowledge of all company systems, resources and standards.
  • Developing a thorough understanding of the building facilities, troubleshooting any issues occurring within the building, and reporting to the Customer Services Supervisor / General Manager any items that need escalating.
  • Monitoring reception and complying with all security procedures for customers and their guest and visitors.
  • Maintaining the exteriors and the interiors of the building presentation standards (interior and exterior) in accordance with to the brand standards to create a premium experience.
  • Setting up, breaking down, organizing, and maintaining conference rooms, training rooms, and meeting rooms.
  • Ensuring all chargeable services are captured and offer different services to the customers to optimize revenue.

Skills & Experience

  • Experience in delivering consistently high levels of customer service.
  • Exemplary customer service skills.
  • Experience of working as part of a team.
  • Experience of using software platforms for managing information.
  • Full proficiency in all MS Office packages.
  • Strong written and verbal communications skills.
  • Strong organisational and prioritisation skills.
  • Able to work under pressure and to deal with multiple priorities and deadlines.
  • Exceptional attention to detail and able to operate independently under broad direction.

Person Specification

  • Passionate about delivering excellent customer service.
  • Excellent personal presentation and communication skills.
  • A positive, ‘can do’ attitude.
  • Enthusiastic, confident, with a desire to impress.
  • Has a clear focus on quality and high standards and have a meticulous eye for detail.
  • Ability to work in a fast-paced environment as part of a team, as well as working individually.
  • Proactive and common-sense approach to problem solving and resource management.
  • Ability to adapt to change with flexible attitude to work.

You’ll receive in return

  • Annual salary of £21,500 based on 37.5 hours a week, Monday to Friday.
  • Training, guidance and support to forge a career with a fast-paced and premium brand.
  • Company pension scheme.
  • Annual leave entitlement starting at 22 days, going up to 25 days, plus Bank Holidays.
  • Employee Assistance Programme including GP support, physio, counselling sessions.
  • Perks and discounts via the Perkbox app.
  • Access to Aura meditation and mindfulness app.

If you have all the above skills and experience and are excited about joining a company that is redefining how premium office services are delivered, we would love to hear from you.

To Apply

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