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Reception Manager - Hook

Employer
Elite Hotels
Location
Hook
Salary
Salary up to £27,000 depending on experience per annum plus Service Charge (approx. £1300.00 pa
Closing date
8 Nov 2021

Reception Manager - Hook

To provide traditional hospitality and service excellence, offering a warm welcome to guests, while achieving agreed sales targets by a pro-active approach to existing and potential guests

Reception Manager Key Responsibilities:

  • To ensure the highest quality of guest service standards are adhered to by the FOH Teams, using the AA guidelines and the understood expectations for a 4 Red Star Hotel as well as the Guest Satisfaction Surveys and Mystery ‘Shopper reports
  • To ensure that all new FOH Staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments
  • To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and to ensure that staff are adhering to these

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Tylney Hall Hotel:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 113 bedrooms, set in the heart of 66 acres of glorious park & boasts the longest uninterrupted view in Hampshire.  With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms & leisure facilities including both an indoor & an outdoor pool & banqueting facilities which are second to none.

Why work at Tylney Hall:

As an accredited Investor in People, we are dedicated to the development of our staff and offer a great range of benefits:

  • Meals are provided by our talented kitchen team
  • We have plenty of free parking
  • We also have amazing recognition awards for exceptional customer service
  • A share of the service charge
  • Reduced price stays in all of our hotels

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

*service charge is dependent on sales performance and not guaranteed

 

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