Operations Duty Manager Nights Fixed term - Ham Yard, London

We are currently recruiting for an Operations Duty Manager Nights for a three month fixed term at Ham Yard Hotel. Working closely with all Managers it will be your responsibility to oversee the nights operation of the Hotel. You need to be ambitious and flexible to adapt to a variety of scenario’s and situations across the breadth of the business encompassing Events, Food & Beverage, Front Office, Housekeeping and the Kitchen

Essential Key Skills

• Previous experience as a Head of Department or Duty Manager within a 5* hotel
• Excellent communication skills
• Superb attention to detail and driven by delivering exceptional standards
• Strong leadership and motivational skills
• Resilience and drive to get things right first time
• Previous knowledge of Micros and Opera is desirable

Duties

• Liaison between General Manager, guests and the operational team
• Constant monitoring of our service standards
• Responsible for the security of the hotel across all departments
• Conduct regular health and safety checks
• Deliver and maintain the exceptional levels of customer service
• Establish strong and professional relationships with guests
• Attend and manage any incidents or accidents involving guests or staff members
• Operationally support all departments as needed
• Meet and greet VIP guests, and be their first point of call when required throughout their stay

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York, offering exclusive training programmes and incredible career development. This a managerial role which means that you will be expected to work the hours as required by the business. You will need to be flexible with the dates and times you are able to work.