Resort General Manager - Bognor Regis, West Sussex

Do you want a career working for The Times 5th Best Big Company in the UK?

Butlins is seeking a Resort General Manager, to support the Heads of Department in ensuring we achieve maximum success at our Bognor Regis Resort. You will be required to assist in ensuring the achievement of financial and qualitative goals whilst ensuring the smooth and efficient running of the daily operations, by maintaining high standards of customer service and team member effectiveness, whilst adhering to all Company best practices and legal requirements. This role is suitable for an individual who has experience in the Customer service/Retail or Hospitality industry

The purpose of the role:

Guest Experience:

To develop and maintain relationships, internally with other departments and team, and externally with a wide range of guests, suppliers and the local community.
To proactively anticipate the wants and needs of our guests and to drive team performance to deliver and exceed guest expectations.
To resolve any escalated guest complaints with empathy and efficiency.
To assist and offer guidance across all areas of the business to drive high standards of customer service.
To analyse customer feedback and devise measures to improve.

Team Experience:

To assist in the leadership and development of the team, working closely with the relevant Head of Department to engage and motivate the team in your department.
To role model the Butlins culture, propriety and intent at all times.
To conduct disciplinary, grievance and appeal meetings, supported by HR, as and when required.
To deliver a Team experience that is as good as the guest experience
To support the team to develop themselves and their career at Butlin's

Quantitative Performance:

You will require sufficient financial acumen to enable you to deliver the department's budgeted goals.


We are looking for candidates who:

Maintain efficient business costs through effective rota planning and control of expenses.
Show improvements in Team retention and satisfaction.
Understand the key drivers of a great quality performance.
At least 2 years experience of leading and/or managing a team ideally in a multi functional organisation.
Have a passion to succeed and deliver exceptional customer service standards.
Have a proven track record of business success and be numerically astute.
Is an excellent communicator both orally and via written communication including a versatile communication style, emails, presentations and formal correspondence?
Have a problem solving attitude with the ability to focus on detail, prioritise and delegate where needed.
Have a love of people and a desire to help and support individuals within the department, through positive performance management.


The benefits of working with us:

Free use of many of the resort facilities and discounts off our food and retail outlets
Subsidised nursery facilities available on resort
Discounted Bourne Leisure holidays for you, your family and friends
Reward and recognition schemes including long service and team member of the month
Externally recognised qualifications to give you the opportunity to develop and progress  


We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.