Guest Relations Manager - Richmond Hill Hotel - Reception
We’re an award- winning independent, destination hotel, restaurant & bar pouring experience, imagination, and heart into delivering hill-top magic for our guests. Our team is at the heart of everything we achieve here at Richmond Hill Hotel - our overwhelmingly positive reviews are testament to the hard work our teams put in. We’re committed to creating a great place for our teams to work and we’re delighted to have twice been finalists for ‘Employer of the Year’ and won a People award for our ‘Team Engagement’ amongst other accolades.
We are looking for exceptional Guest Relations Manager to join our Front Office team.
What's in it for you? Exceptional people deserve to be recognised and rewarded, and in addition to an industry leading salary, you can expect an extensive benefits package including: - access to hundreds of online freebies & discounts; - free health cashback plan for you and your family; - extra day’s holiday for every year you work for us (up to 5 additional days); - salary sacrifice schemes to help you buy a bike, laptop, or gym membership; - our team can use our onsite gym; - bespoke career development through internal and external training schemes; - flexible working patterns as well as much more…
Is this Guest Relations Manager role right for me? We’re looking for enthusiastic and talented individuals with a passion for hospitality. We embrace our core values of Diversity, Innovation and Generosity in everything we do, and we’re looking for originality, proactive thinking and understanding in our team members.
As a Guest Relations Manager, you will oversee a hotel's daily operations. You will love the opportunity to demonstrate your expertise to our guests engaging and connecting with them whenever you can to ensure you leave a lasting impression. Constantly striving for perfection in how we deliver our guest experience you will continually look to improve in every detail, knowing that often it is the detail that makes the difference and that leaves the lasting impression on our guests. The duties of your role include smooth operation, security, and monitoring of the hotel. Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
You will be predominantly based in the lobby to lead by example you will help ensure that all of our team perform with flair, strive for perfection and most importantly connect and engage with our guests by sharing their insider wisdom whatever their interaction with any guest throughout their stay.
You’ll already be an established Guest Relations Associate, or a professional with a knowledge of the hospitality industry who lives breathes and sleeps outstanding service. You’ll be confidently able to respond to incoming queries to the hotel, whilst checking-in guests and all the time ensuring you provide outstanding first impressions.
What next? Send in your application, we can’t wait to see it! All applicants must be eligible to live and work in the UK.
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.