Receptionist
- Employer
- Hilton Hotels
- Location
- York, North Yorkshire
- Salary
- Competitive
- Closing date
- 30 May 2022
View more
- Sector
- Hotel Receptionist
- Job Type
- Full Time
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Receptionist
Be part of the history at Hilton York. Based in the heart of York and overlooking the historic Clifford Tower, Hilton York are recruiting now for *** to join our team. Hilton York is based in the heart of the city centre while also offering the opportunity to work for the biggest name in Hospitality – We Are Hilton, We are Hospitality. *Do you want to work for the UK’s #1 Great Places to Work 2021? If so, we have a world of opportunities available for you at Hilton Hotels and Resorts!* ?We are looking for positive and friendly Receptionist to join our brilliant team. The hourly rate being paid for this role is £10 per hour. A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Be part of the history at Hilton York. Based in the heart of York and overlooking the historic Clifford Tower, Hilton York are recruiting now for *** to join our team. Hilton York is based in the heart of the city centre while also offering the opportunity to work for the biggest name in Hospitality – We Are Hilton, We are Hospitality. *Do you want to work for the UK’s #1 Great Places to Work 2021? If so, we have a world of opportunities available for you at Hilton Hotels and Resorts!* ?We are looking for positive and friendly Receptionist to join our brilliant team. The hourly rate being paid for this role is £10 per hour. A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
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