Front of House Manager
Front of House Manager, The Grand, York
An exciting and rare opportunity has arisen for an exceptional Front of House Manager to join the Senior Leadership Team at The Grand, York.
Responsible for the Front of House, to include Reception, Nights, Concierge and Guest Relations. You will work closely with your departmental leaders to motivate, lead and inspire, driving five-star excellence through the team, creating memorable experiences for our guests. The Front of House Manager will have an eye for detail and will be able to demonstrate measurable success.
Built in 1906, The Grand is York’s only five-star hotel. Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community.
Along with our 207 guest rooms, there’s the award-winning Rise Restaurant, The Rise Bar & Terrace, a state-of-the-art Cookery School, the 1906 Bar & Lounge, our Executive White Rose Lounge, an atmospheric Spa, stunning Meeting and Event spaces and In-Room Dining. Our fine dining concept Legacy will be launched late summer. Every day is different and memorable at The Grand and we live to create special memories.
Once the famed Headquarters of the Northeast Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” – making it a truly beautiful and inspiring place to work and grow.
What we require in the role
Take ownership of the Front of House budget, payroll and Health & Safety.
Set departmental targets and objectives, rotas, budgets, policies and procedures.
Be an active member of the Senior Leadership team, working collaboratively with other functions to the benefit of the hotel.
Promote collaboration with the operational team to enhance the guest experience.
Ensure exceptional standards and Guest service focus.
A minimum of two years in a senior role within a luxury hotel.
An inherent drive to train and develop a high-quality team.
Strong people management and leadership qualities.
Experience of managing large teams.
Strong leadership skills.
Excellent communication and presentation skills.
Excellent organisational and planning skills.
Astute financial awareness and business acumen.
Accountable and resilient.
Flexibility and the ability to meet the demands of a dynamic and fast paced business
Discretionary, non-contractual bonus
Private medical cover through BUPA
Enhanced annual leave
Splendid Hospitality Benefits