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Guest Services Assistant (Nights) - Leeds, West Yorkshire

Employer
Splendid Hospitality
Location
Leeds, West Yorkshire
Salary
Competitive
Closing date
5 Jul 2022

Guest Services Assistant (Nights) - Leeds, West Yorkshire

Mercure, Leeds

Though this role is based mainly in the reception area, as Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Use of worldwide Accor team member rates
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

About us

Mercure, Leeds is part of Splendid Hospitality Group. SHG is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day – it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.

 It works! If you are happy, it’s easy to deliver genuine service and create those extraordinary experiences.

 Mercure, Leeds is a quirky, boutique hotel, a minutes’ walk from Leeds Train Station

Your role in our family

At Mercure, Leeds our family members operate within a small friendly team and they thrive on the fact that their roles are face paced and varied.

As a Guest Service Assistant your key responsibilities include:

  • To operate the hotel reception (24hr) to the agreed hotel standards
  • Ensuring the set up of the restaurant  for mealtimes
  • Basic meal production, with Food Safety and Hygiene practices followed
  • Maintaining of buffets and clearing/sanitizing of tables in restaurant area
  • To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
  • Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
  • All complaints, comments, special requests and other business to be recorded in the daily handover log.
  • To clearly communicate with other departments to ensure minimal impact on guest service.
  • Flexibility and day shifts maybe required 

What happens next

Does the Guest Service Assistant role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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