Concierge Apprentice  

Concierge Apprentice  

As a Concierge Apprentice with Hilton you will be working towards a Hospitality Team Member- Reception Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed – just a passion for Guest Service!
 

Benefits and Pay

£11 per hour, plus service Travel and food discounts: 30 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets) Free meals on duty Holiday: 28 days including bank holidays (increasing yearly) Pension scheme High street discounts: with Perks at Work Grow your career and Personal Development: programmes designed to support your career 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub Dedicated 1-2-1 support throughout your apprenticeship Functional Maths and English skills offered alongside the programme

What will I be doing?

A Concierge apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Working within the Concierge department; Contribute to an overall exceptional guest experience 

Maintain high levels of guest service Complete all aspects of the apprenticeship programme Work a variety of shifts including early mornings, evenings and weekends
  What are the desired skills?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude Good communication skills Committed to delivering a high level of customer service Ability to work on your own or in teams The ability to deal with enquiries in a professional and polite manner

What are the desired personal qualities?

A passion for hospitality and guest service Willingness to learn The ability to stay calm under pressure Excellent grooming standards Ability to work in a fast-paced environment