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Night Duty Manager 

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
4 Jul 2022

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Sector
Hotel Management
Job Type
Full Time
Night Duty Manager 

WELCOME TO A WORLD OF OPPORTUNITIES No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

    Rate of £33,000 per year Smart uniform provided and laundered Free, healthy and high quality meals when on duty Grow your Career your next position could be as a Food and Beverage Team Leader or Restaurant Supervisor Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Staff accommodation depending on availability Discounted car park Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member’s areas

What will I be doing?

As Night Duty Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Serve as a point of contact for regular and VIP Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct annual and mid-year Appraisals with Team Members
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary
What are we looking for?

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

      • Previous experience in the hotel industry
      • Previous experience with Front Office Management Systems
      • Previous experience with cash handling


    •  
    WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

    Hospitality Integrity Leadership Teamwork Ownership Now

    Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

     

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