Hilton Hotels

Housekeeping Coordinator  

Recruiter
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Posted
27 Jun 2022
Closes
04 Jul 2022
Ref
HOT08456
Job Type
Full Time
Housekeeping Coordinator  

Hourly rate: £12.50/hour

Conrad London St James is in the centre of London and?one of Hiltons three Luxury Brands reflects modern luxury. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world.  

Located in the heart of Westminster, the new outlets within the hotel will offer its teams the opportunity to join one of this year's most exciting new and promising openings, with the support, standards and luxury service the Conrad is famous for. They will consist of: 

The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub 

The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside 

The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques 

The Orchard, for afternoon teas and lighter meals 

 

A Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.


What will I be doing?

  • Manage the Housekeeping office
  • Receive all incoming calls and respond accordingly
  • Allocate room and task lists to team members
  • Ensure keys are issued in line with security procedures
  • Log and store all lost property after each shift; send lost property to guests in line with procedures
  • Manage guest requests and enquiries immediately
  • Ensure all relevant guest information is communicated to Housekeepers
  • Carry out administrative and IT duties
  • Organise and control extra duties and special tasks
  • Report all necessary maintenance daily and log all jobs
  • Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
  • Ensure that communication has been clear and consistent to all shifts
  • Control staff dry cleaning and guest laundry in and out of the department
  • Update system regularly to give maximum room return to the hotel/s active inventory
  • Handle emergencies if and when they occur in the department
  • Ensure all team members adhere to Health and Safety Regulations
  • Carry out any other reasonable task set by the Hotel's Management
What are we looking for?

  • IT proficient
  • Excellent organisational and planning skills
  • Accountable and resilient
  • Good communication and telephone skills
  • Ability to work under pressure
  • Ability to work alone and in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous hotel housekeeping experience
 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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