Duty Manager  

Duty Manager  

Welcome to DoubleTree by Hilton Hotel London - Docklands Riverside. We're located along the River Thames with stunning views of Canary Wharf. This former 17th century Wharf Building boasts exposed brickwork and London's last dry dock for shipbuilding.   Our Guests' stay begins with the famous DoubleTree warm chocolate chip cookie at check-in.  Our Columbia Restaurant and riverside terrace, provide incredible, iconic views, creative cocktails and a selection of inspiring menus.

 

We also host a conferences for up to 350 guests in one of 14 meeting rooms. Wedding receptions are stylish in the Millennium Suite, which opens to the terrace for spectacular views.

  What will I be doing? As Duty Manager, you will manage the needs of our Guests and inform other Team Members of VIP & other needs in order to ensure an exceptional Guest experience.  A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards...

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Manage, record and resolve Guest or customer complaints promptly
• Ensure a very high level of service is constantly maintained for Reception, Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Maintain good communication and work relationships in all hotel areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary