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Front Office Manager 

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
4 Jul 2022

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Sector
Hotel Management
Job Type
Full Time
Front Office Manager 

Front Office Manager

Conrad London St James is a modern, contemporary hotel located in the heart of Westminster and is one of three luxury brands of Hiltons. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.  

Please find a short video, which will give you an insight into how beautiful it is.

https://vimeo.com/611523646/485b8d187c

We are looking for a passionate Front Office Manager to supervise the Front Office standards and to deliver our Guests an exceptional experience from check-in through to checkout.

In the past year at Conrad London St James, we have refurbished all the food and beverage outlets and the façade. The hotel have collaborated with Sally Abe, one of the finalist of the BBC Great British Menu who elevated the dining experience and won numerous awards.

The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub The Hedgerow, the hotel’s cocktail bar, takes inspiration from the beauty of the traditional British countryside The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques The Orchard, for afternoon teas and lighter meals
What will I be doing?

Oversee the Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Comply with hotel security, fire regulations and all health and safety legislation Assist with other departments, as necessary  

What are we looking for?

A minimum of 2 years of Front Office supervisory experience in the hotel industry High level of IT proficiency Good level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department Excellent leadership, interpersonal and communication skills Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team  

What we offer?

A global travel program for team members Uniform Meals whilst on duty To be part of a fabulous team  

About Conrad St James
Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalised service to provide exceptional travel experiences all over the world. 
CONRAD Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer access to world of infinite connections, intuitive services, and inspired experiences along our guests’ journeys. We are the destination of a new generation of smart luxury travellers for whom life, business and pleasure seamlessly intersect.

  
Hilton Hotels has been voted Best Place to Work in the UK

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