Elite Hotels

Executive Head Housekeeper - Hook, Hampshire

Elite Hotels
Tylney Hall Hotel, Hook
DOE + Service Charge (approx. £1,000.00 per annum) / Hours as required / Live In Available
29 Jun 2022
27 Jul 2022
Job Type
Full Time

Executive Head Housekeeper - Hook, Hampshire

We are looking for an experienced Head of Housekeeping/Laundry Manager to lead our wonderful team here at Tylney Hall Hotel. This position will be  a senior management role overseeing all aspects of housekeeping and Laundry within a luxury country house hotel. Attention to detail, strong people management skills and commercial acumen will all be required to fulfil this role successfully.

An excellent opportunity to work with additional departments and collaborate with Senior Managers across the Hotel.

Key Responsibilities:

  • Ensure that the Elite Values are embedded into the every day culture of the Housekeeping and Laundry teams whilst utilising the Guest Service and Personnel & Development Strategies.
  • Proactively manage and coordinate recruitment for the division and monitor applications coming through via Recruit Genie to ensure applicants are processed and progressed within prompt timescales.
  • Plan and assist with scheduling & facilitating training and coaching of the service standards to Housekeeping & Laundry Team.
  • Complete regular stocktakes of linen and other items such as guest and cleaning supplies to ensure that supplies are securely stored to avoid loss and pilferage.
  • Take a proactive approach to monitoring the Hotels overall performance, including monthly management accounts, online reviews and Revinate reports.
  • Ensure equipment is looked after and maintained correctly by all members of the Laundry & Housekeeping teams.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Tylney Hall Hotel:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 113 bedrooms, set in the heart of 66 acres of glorious park & boasts the longest uninterrupted view in Hampshire.  With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms & leisure facilities including both an indoor & an outdoor pool & banqueting facilities which are second to none.

Why work at Tylney Hall:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Why work at Tylney Hall:

As an accredited Investor in People, we are dedicated to the development of our staff and offer a great range of benefits:

  • Meals are provided by our talented kitchen team
  • We have plenty of free parking
  • We also have amazing recognition awards for exceptional customer service
  • A share of the service charge
  • Reduced price stays in all of our hotels

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

*service charge is dependent on sales performance and not guaranteed

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