Brocket Hall Estate

Assistant Head Housekeeper - Welwyn Garden City, Hertfordshire

Location
Welwyn Garden City, Hertfordshire
Salary
Dependant on Experience
Posted
22 Jul 2022
Closes
19 Aug 2022

Assistant Head Housekeeper - Welwyn Garden City, Hertfordshire

Job Type: Full Time, Part Time or Flexible

Reports To: Head Housekeeper

Liaises With: Butlers, Events Team, Restaurant Managers, Maintenance Team, Linen Service Contractor

Job Purpose

Assist the Head Housekeeper in managing all housekeeping services across the Estate. Ensures the highest standards of sanitation, comfort and aesthetics are achieved in the guest bedrooms. Supervision of all Housekeeping and laundry room staff. A “hands on” approach is necessary along with a flexible attitude to working hours/days/duties to reflect the Estates business demands/requirements. Deputies for the Head Housekeeper in her absence.

Job Tasks

  • Assists the Head Housekeeper in the supervision of the Housekeeping team.
  • Assists with the management of the daily Housekeeping Operation in the Main Hall, Melbourne Lodge, Auberge du Lac, Golf Club, Palmerston Lounge, Halfway Houses, Estate Offices and Staff Accommodation.
  • To carefully review and follow Event Programmes and Rooming Lists.
  • Allocates daily job tasks to Housekeeping staff.
  • Actively supervise and coach the Housekeeping staff in the daily service of bedrooms.
  • Assist in the continuous training of the Housekeeping team.
  • Assist the Head Housekeeper with all new Housekeeping staff, ensuring they receive an in-depth departmental induction to include personal conduct, bedroom standards, health and safety, COSHH, Manual Handling, and raises the relevant documentation for personnel files.
  • Inspect the Housekeeping staff periodically and checks the quality of their work and give feedback.
  • Check all bedrooms thoroughly prior to each client’s arrival.
  • Assists the Head Housekeeper with planning and carrying out of special works i.e., Spring cleaning.
  • Assist in ensuring Lost/Found items are recorded appropriately, determining the rightful owner where possible and making arrangements for the return of lost items.
  • Assists in on-going evaluation programs to ensure that all areas meet cleanliness, safety, and other standards (to include both front and back of house).
  • Assist overseeing upkeep of Staff Accommodation. Check on weekly basis and bedroom prior to each staff arrival.
  • Daily checks of Auberge Du Lac restaurant, Golf Club House and Halfway Houses. Ensure that all areas meet cleanliness and safety standards.
  • Weekly stock take of toiletries and chemicals, liaise with Head Housekeeper in time for low stock levels.
  • Ensures that all Maintenance requirements are correctly reported and follows up on a regular basis to ensure the work has been completed.
  • Carefully prepare the Rota, timesheet and forecast during the absence of Head Housekeeper.

Laundry

  • To carefully review with Head Housekeeper all Events on the Estate to ensure that each service area is always provided with the necessary linen for the daily service and that it meets the standard befitting a five-star venue.
  • Ensure the par levels of all linen are correct and liaise with Head Housekeeper in time for low stock levels.
  • Inspect and implement procedures to ensure the quality and the finish of contracted launderers.
  • Ensures that all Maintenance requirements are correctly reported and follows up on a regular basis to ensure the work has been completed.
  • Implement training programme for Laundry, to include personal conduct, health and safety, COSHH, Manual Handling, and raises the relevant documentation for personnel files.
  • Ensure the uniform stock is correct levels, and make sure returned uniforms are taken care of. Assists where necessary with the allocation, par stocks and return of staff uniform.
  • Ensure the chefs uniforms stock is correct levels, and make sure returned uniforms are taken care of.
  • Implement procedures for uniform handling and inventory control.
  • Ensure and implement procedures to always keep and maintain the laundry clean and tidy.

Candidate Profile

Qualifications

  • Good standard of education

Work Related Experience

  • Must have a minimum of 3 years Housekeeping experience – preferably in a five-star establishment.
  • Excellent, concise and professional telephone manner essential.
  • Must possess exceptional communication and organisation skills.
  • Must have good leadership and motivational skills.
  • Basic knowledge of COSHH essential.
  • Good knowledge of Health & Safety Legislation desirable.

Personal Qualities

  • Immaculate personal appearance is required (black suit or dark coloured suit, comfy dark shoes, hair and nails tidy)
  • A confident and mature approach is essential.
  • Must possess an excellent eye for the smaller detail.
  • Flexible approach to working hours and duties with a “can do” attitude.
  • Have the personal commitment to the role, the estate, the staff and the clients.
  • Ability to work to good standards in a pressurised environment; Must be self motivated, whilst understanding the importance of working as part of a team.
  • A positive and outgoing personality is essential
  • Must have the desire to generate customer satisfaction.

This job description cannot be exhaustive due to the nature of the hospitality and leisure industry. Therefore, the jobholder can be required from time to time to carry out additional tasks as requested by the Company.

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