Executive Head Housekeeper
- Employer
- Hilton Hotels
- Location
- Cobham, Surrey
- Salary
- Competitive
- Closing date
- 8 Aug 2022
View more
- Sector
- Head Housekeeper, Housekeeper, Housekeeping & Maintenance
- Job Type
- Full Time
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Executive Head Housekeeper
Is your CV all brushed up?
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS-
Smart uniform provided
Free and healthy meals when on duty
Grow your Career your next position could be as a Housekeeping Manager
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Accommodation available with all bills included
Guest Experience Day as part of your induction
Modern and inclusive Team Member’s areas
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Oversee housekeeping operations
Oversee Laundry Operations
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Housekeeping/Laundry team
Competent in property management systems
Assist other departments wherever necessary
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Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
A successful track record of managing a large team
A high school certificate or equivalent
High level of commercial awareness and cost control capabilities
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
IT proficiency
Excellent grooming standards
Flexibility to respond to a range of different work situations
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
Strong organizational, budget management, and problem solving skills
Strong communication skills
A passion for delivering exceptional levels of guest service
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Familiar with Property Management Systems
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