Luggage Porter

Position

(Part Time) Luggage Porter

The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.

Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.

Salary

Hourly rate £11.00  - 24 hours a week

Benefits

The benefits of working for The Waldorf Hilton London are huge:

Competitive salary Go Hilton rates so you can travel the world Holiday pay increasing with length of service Healthy meals provided Laundry service and full provision of uniform 24 hour working week providing a healthy work / life balance

 

A Luggage Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.

What will I be doing?

As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure laundry support is provided when required, complete with all wash cycles, folding and storage Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service Ensure that individual customers and Groups receive fast, efficient and friendly service Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments Ensure messages and faxes are regularly delivered throughout the day Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients Maintain public areas and all equipment in immaculate condition Communicate with Security regarding any unattended luggage Greet all guests in public areas and rooms in a warm manner

 

What are we looking for?

Luggage Porters serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and communication skills Ability to work flexible hours Ability to work under pressure Ability to work on own and as part of a team Commitment to respond to Guest requests and deliver high levels of service Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar role Previous experience working within a hotel

 

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!