Concierge
- Employer
- Hilton Hotels
- Location
- London, Greater London
- Salary
- Competitive
- Closing date
- 15 Aug 2022
View more
- Sector
- Hotel Porter, Hotel Receptionist
- Job Type
- Full Time
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Concierge
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing? A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing? A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests
- Deliver and safely storage Guest luggage
- Stay current with all hotel services as well as daily VIP requests and special events
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
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