Assistant Night Manager - Manchester
Assistant Night Manager Stock Exchange Hotel Competitive plus Benefits Package
Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street
Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
We are looking for an experienced, engaged and passionate Assistant Night Manager to deliver exceptional guest service.
As Assistant Night Manager, you will be responsible for ensuring the smooth operational running of the whole hotel throughout the night. You will act as a Manager on Duty and be a point of contact for any issues or guest enquiries should they come up.
The role involves taking full responsibility for the hotel, guests and team members during the night shift. You will be responsible for checking guests in and out of the hotel, dealing with guest enquiries, team supervision and training, banking procedures, overseeing the nighttime cleaning and food and beverage operation, and also have security responsibilities.
The ideal candidate will be warm and welcoming, providing the guest with an efficient and courteous welcome and departure, whilst also working behind the scenes to oversee the completion of nightly reports and prepare for the next day's arrival. Attention to detail, reliability and a customer focus are vital to your success in this role.
- Strong understanding of MEWS or similar reservation systems.
- Excellent customer service skills
- Excellent leadership, written/verbal communication and interpersonal skills
- Operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- Must be legally eligible to work in the United Kingdom
- Reward and Recognition Activities
- Refer a Friend Scheme
- Long Service Incentives
- Meals on Duty
- Team Member Travel Rates
- Friend and Family Travel Rates
- Gym Membership Discounts