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Food & Beverage Supervisor - Glasgow, Glasgow City

Metropolitan Gaming
Glasgow, Glasgow City
Up to £11.52 per hour + Excellent company benefits
Closing date
26 Feb 2024

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Job Type
Full Time, Part Time

Job Details

Food & Beverage Supervisor - Glasgow, Glasgow City 

Are you ready for a new and exciting career with us?

We have a fantastic opportunity at our Alea Casino, Glasgow's renowned fun and entertainment destination within the heart of the city.

You will be responsible for supervising our F&B team within the venue, from the bar, casino floor service and our restaurant. This is a perfect opportunity for you to develop and establishing yourself to become the next leader within our business!

We are hiring for an F&B Supervisor who will need to work a mixture of shift patterns either mornings, afternoons or nights.

We offer lucrative employee benefits; Below is a taster of what we offer:

  • Enhanced salary from midnight until 6am
  • Service Charge
  • Tips
  • Cycle to work scheme
  • Company pension
  • Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
  • Regular training and development
  • Employee health and well-being services
  • Refer a friend incentive (Paid into your employee hub account)
  • 50% off food and drinks in all our UK venues
  • Financial advice services
  • Holiday accrual with length of service

From midnight until 6am you will also earn a salary enhancement, tips and service charge!

What the role entails:

Within this role you will be vital in supporting our food & beverage team, assisting the management, leading the food and beverage team within the restaurant and casino floor and overall ensuring our customers receive the best service we are renowned for.


  • Complete orders placed by waiting staff promptly, efficiently and to the required standard and in accordance with the company's accounting and control procedures.
  • Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.
  • Ensure tables setup and bar appearances are maintained at all times i.e - table setup standards, adequate stock availability etc.
  • Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.
  • Ensure the team provide, outstanding customer service and guest relations at all times.
  • To rectify any customer complaints or deal with any guest queries that may arise whilst on duty.
  • To assist the management team in completing team appraisals, service reviews and training.
  • To make recommendations to management on any and all aspects of the Club that could improve guest satisfaction.
  • Assist with administrative tasks when required such as stock ordering & stock taking, managing timekeeping, managing restaurant bookings, marketing suggestions and enquiries.


  • A good level of verbal English.
  • Understanding of basic food hygiene.
  • Ability to be a brand ambassador for the restaurant.
  • Strong communication skills.
  • Able to train, monitor standards consistently.
  • Attention to detail.
  • Positive and upbeat attitude.
  • A high level of personal integrity.
  • A strong work ethic with a passion for exceeding expectations.
  • Show respect and appreciation to all.
  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Please Note: You must be aged 18 or over and have the right to work in the UK.


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Learn more about this company

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