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House Manager - Studland, Swanage

Employer
THE PIG Hotels (Home Grown Hotels)
Location
Studland, Swanage
Salary
£32,000 - £34,000 per annum DOE + Service Charge
Closing date
16 Jul 2024

Job Details

House Manager - Studland, Swanage

Job Type: Full Time - 40 hours per week

Location: THE PIG- on the beach, Studland, Dorset

About the role:

As House Manager you will play a critical role in ensuring the success of the hotel's front of house operations, enhancing the guest experience, and driving revenue growth.

Day to day you will ensure the smooth running of the hotel's daily operations and be able to effectively respond to guest's needs. You will have a strong focus on the development and growth of the HOD team and will be responsible for supporting, overseeing and co-ordinating the operation between; Reception, Guest Relations, Treatments, Housekeeping and Maintenance.

This is a hands-on operational role at the forefront of customer service and hospitality, you must be able to keep calm under pressure, make decisive decisions and be able to effectively complete tasks with attention to detail, meeting deadlines.

Through effective communication and organisation you will be leading the team with a passion for delivering both the ultimate and most memorable experiences for our guests.

Reporting directly to the Hotel Director and Deputy General Manager you will be the first point of contact for all queries and issues raised by guests or staff.

The progression path for this role is Deputy General Manager and Hotel Director. Candidates must be capable and confident enough to take on responsibility for the hotel during their shifts. You must also be confident in taking on Duty Manager shifts and be prepared and able to deal with incidents or emergency situations.

The ideal applicant will have a minimum of 3 years' experience within a hospitality management role and a strong understanding of guest relations and food & beverage operations. Previous exposure and demonstrable skills using OPERA, Fidelio desired. Training of all aspects and areas of the Hotel during an induction period will be provided to fully understand the day to day running of the hotel.

As an expanding group, this role will be best suited to a professional who is open to being challenged and has a desire to grow and develop within our company.

Why join us:

THE PIG is an inspiring, exciting, and fun place to work and in return you can expect something a little different:

  • Staff stays - free B&B.
  • 35% discount on food, beverages & treatments.
  • Meals on duty.
  • Annual holiday increase (up to 33 days)
  • Take home goods - cost price.
  • Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
  • A range of learning & development courses.
  • Anniversary vouchers - dinner with wine for 2.

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.

Robin Hutson - CEO, THE PIG Hotels: 'As with all good hospitality, THE PIG is fundamentally about people; it's the personalities, passion, knowledge, and skills of the people we work with that somehow converge to creating THE PIG experience'.

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