Night Receptionist - London

Night Receptionist - Hotel Indigo London - Kensington, London

At Cairn Group we’re ambitious. With a varied and extensive portfolio of hotels, bars and restaurants, we’re focused on continual growth and are in it for the long haul. We invest in our properties and our employees.  We are a family owned business with family values at our core.

About the role…

The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.

The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You’ll also be responsible for the security of the hotel and it’s guest overnight, as well and completing a number of administrative and preparation duties.

 About you…

• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn’t go to plan; displaying empathy and a professional approach at all times
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time
• Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.

The Hotel Indigo London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. At first glance, our building's original role as a luxury Victorian townhouse in a historically affluent area of London can still be felt in our guests hotel experience, with its spacious rooms and warm service. Our guests can also visit Theo's Simple Italian a classic, rustic Italian all-day restaurant and deli, offering the very best of Italian food from acclaimed chef Theo Randall. We're also located close to the Earl's Court tube station, placing all of London's destinations and major transport hubs within easy reach. 

Benefits:
IHG Staff Rate Scheme
IHG Friends & Family Rate
IHG Brand Training
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Meals on Duty
Cycle 2 work scheme*
(* Applies to positions above minimum wage)