Receptionist - Newcastle

Receptionist - Rooms Inn, Newcastle Upon Tyne

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

We are seeking a friendly, personable, customer focussed Hotel Receptionist to join our team! For us, delivering consistent exceptional customer service and looking for opportunities to exceed customer expectations wherever possible, is what's most important.

You'll provide an outstanding welcome and farewell to our guests (You are the first and last person they are likely to see,) and an exceptional customer service throughout their stay with us at the hotel.

They'll also be some administrative duties which include: Telephone enquries, Reservations, Guest Arrial Reports, Preparing bills, taking payments, conduct end of shift / day banking.. Our shift pattern for Full Time work is based on 5 days from 7, Part time is Pro-Rata. This role will include weekends.

About You...

Personality is Key for this role.
Experience within Customer Service.
Experience as Hotel Receptionist is desirable but not essential.
Experience using a PMS system is desirable but not essential.

The Cairn Group’s Rooms Inn Newcastle Hotel is popular for both business and leisure guests. It is based in the residential area of Newcastle and just around the corner from Newcastle College’s new futuristic buildings.

Benefits:
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Cycle 2 work scheme*
Free Car Parking
(* Applies to positions above minimum wage)