Reception Supervisor - Alexandria

Cameron House
Alexandria, West Dunbartonshire
£17,000 gross per annum
28 Jul 2017
25 Aug 2017
Full Time

Reception Supervisor - Cameron House Resort

Cameron House is a luxury five-star hotel located on the South West Shores of Loch Lomond. Set in picturesque surroundings, this stunning Scottish Baronial Mansion is at the heart of The Cameron House Resort and boasts 136 bedrooms and suites, a choice of dining experiences to suit the occasion including a Michelin Star restaurant and a family friendly Leisure Club.

Cameron House Resort, which is also proud to include Cameron House Luxury Lodges, have an array of world class facilities including an award winning 17 treatment room Spa with infinity pool, championship standard Golf courses and Marina facilities including our own 45ft luxury cruiser Celtic Warrior.

(£17,000 gross per annum, 40 hours per week, 5 days out of 7)

As Reception Supervisor you will support the Front Office Manager and team in the smooth operation of the Reception. Your main responsibility will be to ensure that you handle check in and check out in a manner that leaves a great first and last impression on our guests. Each and every guest is important to us and this includes making sure that our guests have everything they need to be comfortable and enjoy their stay.

You daily duties as Reception Supervisor will include (but not limited to);

  • Assisting with the opening and closing of shifts (ensuring all checklists are completed)
  • Take Handovers from the Night team
  • Assist in the training of new team members
  • Adhere to Health and Safety requirements
  • Check cashiers and the balancing of shifts
  • Answering guest enquiries
  • Handling guest complaints and taking the appropriate action

Our Reception team thrives on pressure at Cameron House and are nothing if not flexible, welcome and, quite frankly, amazing at all times! Our ideal candidate for this position should encompass our Cameron Values and be; Consistent, Accountable, Motivated, Excellent, Respectful, Opportunistic and Nurturing. Preferably you will already have some experience as a Reception Supervisor; however, we welcome applications from experienced Receptionists looking to progress their career.

Skills Required

  • To have a great personality and be genuine, approachable, attentive and instinctive
  • To be smart and well presented
  • Good standard of numeracy, literacy and IT skills
  • Good level of spoken and written English
  • To be able to work shifts that generally will be between 7am and 11pm, which will include weekends and bank holidays
  • Previous experience in a hotel reception role

Benefits

  • The opportunity to work in a world class hospitality setting
  • A refreshingly different work experience with a business that will value your individuality and inspire you to achieve your potential, through great training and development
  • Free Car Parking
  • Free meal whilst on duty

After successfully passing your probationary:

  • Free Leisure Club Membership
  • Discounted Accommodation and Food and Beverage