Still Room Assistant - New Milton job with Chewton Glen

Recruiter: Chewton Glen
Location: New Milton, Hampshire
Salary: Competitive Salary + Service Charge
Posted: 11 Jul 2019
Closes: 10 Aug 2019
Ref: ILH1455
Sector: Hotel jobs, Hotel Porter, Restaurant, Catering & Hospitality jobs, Food Service Assistant, Waiter / Waitress
Job Type: Full Time

Still Room Assistant - Chewton Glen Hotel & Spa, Hampshire

Aim of the role

To assist the Restaurant Manager and his Assistants in the organisation of service in the Restaurant and Room Service areas.

Responsibilities

To be confident that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
To be fully conversant with every dish served in the Restaurant and to provide a confident explanation if requested.
To communicate with other Restaurant staff and departments in a respectful manner.
To make sure that Company Policy and the Vision Statement are followed and utilised at all times.
To be aware and confident of your product knowledge of all services offered in the Hotel.
To ensure that all guests’ wishes are met so far as is reasonably possible. Showing passion and pride for the hotel
To do mise en place, cleaning and service in the Restaurant. Understanding the importance of teamwork and flexibility within your role.
To ensure that all tasks set are completed in the time allocated and to the standard set by the Company.
To transport and serve Room Service to the standard laid by the Company. Showing confidence in your ability.
To take ownership and ensure that all dishes are transported to the Restaurant and that the station is clean and clear throughout the service.
To report all comments/complaints/problems to the Chef de Rang, showing integrity and discretion.
To liaise with the Chef de rang to ensure and be confident that the preparations and mise en place are correct and to the standard set by the Company.
To assist the Chef de rang in ensuring the station is ready for service.
To ensure that you are fully aware of the location of each room in the Hotel and of the quickest way to reach them.
To be confident to use guests’ names at all times.
To ensure that service is discrete and efficient at all times using your integrity.
To be passionate about attending all trainings, briefings and meetings.
All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.
To be fully aware of the Hotel’s fire safety procedures and Health & Safety regulations.