Night Porter / Auditor - Luton

Night Porter / Auditor - Luton

Overview:

As a Night Porter you will assist the Night Manager and the night team in ensuring our guests receive the very best service over night. You will assist in manning the reception desk, in providing night services to our guests and in completing night audits. Our aim is to create distinctly memorable experiences and so we strive to make every stay an occasion for our guests, no matter what time of day or night.
 
Night Porter Attributes / Experience:

• Have enthusiasm, dedication and previous experience in a Front of House or a related role
• Have excellent customer care and communication skills
• The ability to interact with colleagues and guests in a friendly and professional manner
• Be very well presented and able to remain calm under pressure
• IT skills and experience with hotel software is desirable but not essential

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Luton Hoo Hotel, Golf & Spa

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 rosette Wernher Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard.  Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

Why work at Luton Hoo

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

Benefits

To support our staff we offer:

• Meals are provided by our talented kitchen team
• We have plenty of free parking
• We also have amazing recognition awards for exceptional customer service
• A share of the service charge
• Reduced price stays in all of our hotels - where you are treated like a guest no matter who you are!

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

*Service charge is dependent on hours worked and sales performance and is not guaranteed