Weekend Telephonist - Forest Row, East Grinstead

Elite Hotels
Forest Row, East Grinstead
£9.01 per hour plus a share of the service charge
30 Aug 2021
27 Sep 2021
ELI1110
Part Time

Weekend Telephonist - Forest Row, East Grinstead

Overview

As a first point of contact for many of our guests, you will set the tone for their experience at Ashdown Park, so a good telephone manner and communication skills are vitally important. Working as part of our friendly reception team, you will be professional and courteous, ensuring all calls are dealt with promptly, offering a seamless service.

You will also be responsible for operating the pager system for locating members of staff and management. There will be some administration duties and the telephonists must be prepared to cover the front Reception desk if required.

Telephonist Key Attributes

  • Previous experience within the hotel industry is desired, however, training will be given.
  • Good telephone manner and a friendly and polite personality
  • Good communicator with a clear voice and a fluent understanding of spoken and written English.
  • Knowledge of Excel would be advantageous.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.