Reservationist - Hook, Hampshire

Elite Hotels
Tylney Hall Hotel, Hook
Up to £21,898 per annum plus Service Charge (approx. £1300.00 per annum)
24 Jul 2022
21 Aug 2022
ELI1736
Full Time

Reservationist - Hook, Hampshire

Overview:

As our Reservationist you will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and be responsible for your own administration.

Key Responsibilities:

  • To answer all incoming reservation calls, securing direct business
  • To respond in a timely manner to all email enquiries
  • To convert online business to maximise sales and revenue
  • To keep the customer database updated at all times, ensuring relevant profile notes are added
  • To ensure all business is balanced and produce End of Day Report

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.