Receptionist - Live in available

Hotel Receptionist – Ettington Park Hotel, Stratford upon Avon

We are looking for a Hotel Receptionist to join our team at Ettington Park Hotel near Stratford Upon Avon

Our reception teams are the first people that our Hand Picked Hotel guests meet when they come to visit, which means they get to make one of the biggest impressions. 

It doesn’t matter if they’re first time visitors or returning guests, you and the team will charm them from the initial welcome to the “have a safe journey home” with the impeccable standards of service you encourage them to deliver.

This Hotel Receptionist position is a full time role working 40 hours per week over 5 days to include a mixture of early shifts from 7 - 3.30pm and late shifts from 3pm to 11.30pm. This will include weekends on a rota basis.

You will need to have experience in the hospitality industry and be passionate about providing consistently high standards of service. 

What’s in it for you:

• A share of service charge – 100% of which is split between the team
• Live in accommodation for just £58.52 per week
• Delicious meals on duty provided
• 28 days holiday rising to 33 days with service – we think it’s fair to value loyalty.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast PLUS discounted food, drink and spa treatments. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Working in stunning surroundings and in a property packed with character
• Free parking on site
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform
• Pension & Life Assurance Scheme
• Training & Development to include people management courses such as "Giving clear direction" & "Coaching for performance" and the option to complete a Level 3 Supervisory or Level 5 Management apprenticeship

About you:

• Most of all, you’ll have a professional, organised and friendly approach
• You’ll ideally have experience working within a hotel as a Receptionist or a similar guest facing role and knowledge of Opera is desirable 
• You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
• You’ll be excellent at building a rapport with colleagues and guests
• You’ll take pride in your appearance and always lead by example as the face of Hand Picked Hotels

About us:

Ettington Park Hotel s a 48 bedroom, 4 Red star hotel with a 2AA Rosette restaurant. It is a popular leisure stay, wedding and events venue. 

Hand Picked Hotels is a private collection of 22 country house hotels throughout the United Kingdom and Channel Islands. Each of our properties has its own charming character, and all of them are set in stunning surroundings; from the sandy shores of Jersey to the rolling hills of Yorkshire.

With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge. You make it Hand Picked!

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.