Night Porter ( 16 Hour Contract / 2 days) - Manchester

Manchester, Greater Manchester
Competitive for every hour worked, staff meals, leisure membership & global hotel discount program
15 Jun 2019
21 Jun 2019
Part Time
Night Porter ( 16 Hour Contract / 2 days) - Manchester

Posting Date Jun 05, 2019
Job Number 19077041
Job Category Rooms and Guest Services Operations
Location Manchester Airport Marriott Hotel, Hale Road, Manchester, Cheshire, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Part-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Ideally located amongst the Cheshire countryside minutesfrom an International Airport the 4 star Manchester Airport Marriott Hotelembodies a unique mix of Manchester energy and Cheshire charm. It has evolvedinto an exclusive hotel that is vibrant and stylish with our newly designedLounge Bar and Restaurant. Experience our hotels exclusive Executive Lounge andnew richly appointed non-smoking Executive Bedrooms, with our luxuriousMarriott bedding package. Indulge in our hotels Leisure Club and Four SeasonsSpa offering massages, waxing, facials and more, worlds away from the stress ofthe day.

Job SummaryRespond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.