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We rely on our people to deliver great service to our clients and consumers, so it is important that they are well-trained and well looked after. Our strategy aims to create a workforce which represents the rich diversity of the consumers and clients we serve, as well as society as a whole, enabling everyone in our business to be themselves and have an equal opportunity to progress their career.

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Safety culture
Whether in a kitchen, office or oil rig, keeping our people, clients and consumers safe remains of paramount importance to our business. We take great care to minimise the risk of accidents and injuries in the working environment, and to make sure that we maintain the highest standards of food safety. We want best practice to be standard practice.

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After evaluating macroeconomic trends, insights from employees, clients, consumers and industry experts, we have developed a sustainability strategy which takes into consideration the forces that are impacting the global food system, our industry and our operations. We have chosen to focus on the three priority areas where we can make a greater positive impact to both our business and wider society: health and wellbeing, the environment and our supply chain and the wider community. We support the United Nations’ Sustainable Development Goals (SDGs) which were agreed by world leaders in September 2015.

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Health and wellbeing
We prepare, cook and serve more than one million meals every day. At every meal occasion, we make sure there is a healthy choice designed around what our consumers tell us they like. In addition to serving nutritionally balanced meals, we are helping to educate people about a healthy diet and lifestyle in our restaurants. Our Nourished Life website provides a great medium to ensure we can reach all our customers with accurate up to date nutrition and wellbeing information.

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Environmental game changers
We have a responsibility to manage our impact on the environment and are continually looking for more efficient ways of working. We are focused on four priorities: food waste, single use plastics, plant-forward meals, and reducing carbon emissions. Everything we do to reduce our impact is underpinned by our Environmental Management System (EMS) and delivered using our award-winning Environment Toolkit.

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Better for the world
We are committed to using our buying power as a force for good and choose to work with suppliers who share our values. We care about the animals in our supply chain and you can find our animal welfare policy.