Steward Agent - London

Steward Agent - Shangri-La Hotel, At The Shard, London

It takes a very special kind of person to work at Shangri-La: someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

We are diverse, warm and caring but also demanding, dynamic and innovative.

As with every property in the group, Shangri-La Hotel, At The Shard, London, will operate on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people.

The uniquely Asian view of service at this luxury hotel in London embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of the Shangri-La success.

We currently have a vacancy for a Stewarding Agent joining our team.

The Role

Under the guidance of the Stewarding Supervisor, the Stewarding Agent is responsible for carrying out general back of house cleaning duties to ensure that the standard of hygiene and cleanliness are maintained throughout all Food and Beverage areas. The Stewarding Agent will follow COSHH and health and safety measures in order to deliver an impeccable guest and colleague’s daily experience.

He/she will perform his/her duties in a way that upholds our Core Values (humility, courtesy, respect, helpfulness and sincerity) at all times.

Essential Requirements

  • Relevant experience in a similar role
  • Up to date Health and Safety certificate
  • Excellent guest (internal/external) engagement skills
  • Exceptional organisational skills and attention to detail
  • Fluent in English (both oral and written)

Desirable Requirements

  • Pre-opening experience
  • Experience in a 5* star London hotel
  • Food Hygiene qualification

Our proposition to you

In addition to a competitive salary, we also offer an exciting array of benefits:

  • Shangri-La Staff Rates at our luxury properties worldwide
  • One paid Volunteer Day per year
  • Pension contribution
  • Personal development via Shangri-La Academy, online Harvard Management programme and other external courses
  • Regular social celebrations
  • One free duty meal per shift
  • Laundering of your uniform free of charge
  • Discount in our F&B outlets
  • Shard Card and Deal Card (discounts at variety of businesses in the area)
  • Cycle to Work
  • Childcare Vouchers (if applicable )
  • Opportunity to grow and develop with Shangri-La, locally or worldwide

…..to mention only a few!

We believe that with the right attitude, anything is possible at Shangri-La and we will invest heavily in your training, offering a variety of programmes for all levels!

If you wish to be considered for this role, please send us your CV!