Night Guest Relation Manager - Stoke Poges

Stoke Poges, Slough
Competitive
22 Jul 2019
29 Jul 2019
Full Time

Night Guest Relation Manager - Stoke Poges, Buckinghamshire

An amazing opportunity has arisen for an enthusiastic and passionate Night Guest Relations Manager to join the Front of House team at Stoke Park.

Under the guidance of the Front of House Manager, the Guest Relations Manager will:

  • Ensure the smooth and effective operation of the Front of House team in the Mansion and Pavilion during any respective shift as well as carrying out duty management tasks.
  • To ensure that the guest experience from entry to the hotel through to departure is delivered according to Departmental Standard Operating Procedures and the guest expectation
  • To input and review Departmental Standard Operating Procedures and objectives in line with Stoke Park policies
  • To have a management presence at both reception desks, in order to meet and greet guests and ensure that they are roomed as per 5 Red Star AA Standard Procedure 

This role will be based on 12 hour night shifts, and will include day shift work when required. Shifts comprise weekends and bank holidays as per departmental rota and business need.

Required Experience and Skills:

  • Previous hotel experience in 4 or 5* luxury hotel
  • Previous Reception supervisory or management level experience
  • Demonstrable experience leading a team
  • Full, clean driving licence
  • Flexibility to respond to a variety of work situations.
  • An effective communicator with the ability to manage relationships with both peers as well as senior management.

What we will offer to the successful candidate:

  • Competitive salary
  • Career progression through training and development
  • 19 days paid holiday
  • Free meal whilst on duty
  • Discounted rates on facilities
  • Free use of the Stoke Park gym
  • Uniform

Our Company:
As Europe’s leading Five Red Star Hotel, Spa and Country Club, Stoke Park provides a unique combination of the traditions of an exclusive members’ club and the best of today’s sporting, leisure, entertaining and hotel facilities, in one of the most convenient locations in Britain: only 35 minutes from London and 7 miles from London Heathrow.