Night Auditor - Knightsbridge, London
- Recruiter
- The Carlton Tower Jumeirah
- Location
- Knightsbridge, London
- Salary
- Competitive
- Posted
- 26 Jul 2022
- Closes
- 17 Aug 2022
- Job Type
- Full Time
Night Auditor - Knightsbridge, London
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
About the Hotel
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, and towering high over world- class shopping destination Sloane Street, The Carlton Tower Jumeirah is a beacon of sophistication where heritage meets contemporary luxury. The hotel has been reinvented for a new generation of discerning guests with elegant, timeless interiors complemented by the most spectacular views.
Featuring an exciting collection of restaurants and bars and a world-class fitness club and spa, the hotel will be embraced by its affluent local community as well as sophisticated international travellers as the place to reside, rejuvenate and celebrate in Knightsbridge.
If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.
About the role
As Night Auditor / Night Front Desk Agent, you will provide the highest level of service to all guests and handle any requests for guest services and facilities by being fully conversant with all Front Office duties including reception, cashier, night audit, concierge and telephone tasks in accordance with hotel policies, procedures and standards. Your key duties will include;
- To greet all guests in a friendly and helpful manner and to register guests with full details.
- To recognize VIP guests.
- To escort guests to their rooms after they’ve been assigned a room at the rate requested.
- To enter all arrival details accurately into computer system.
- To be conversant with VIP amenities and codes.
- To be conversant with ‘no show’, ‘hold’ and ‘charge’ room policies.
- To ensure that all rooms are sold at the best possible rate by applying rate of the day program, thus maximizing rooms revenue.
- To ensure a computer back-up is run every 2 hours.
- To take reservations when reservations office is closed.
- To be conversant with special promotions.
- To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.
- To create the daily sheet for the next day with correct and updated information.
- To act as Service One after hours, as well as to assist Concierge in basic tasks when they are unable to do so.
About you
The successful candidate will have the following experience and skills:
- Have experience in a similar position within a luxury 5 star environment
- Have a passion for your work and the ability to innovate, with a proven track record within luxury environments
- Have the ability to operate in a diverse and luxury environment with a focus on guest experience
- Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement
- Excellent level of English
- Be friendly, approachable and professional
- Have a high degree of knowledge in Food Hygiene and Safe Working Practice
About the benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
- Free meals on duty
- Dry cleaning of uniforms / office attire
- 28 days paid annual leave including bank holidays
- Extra day of holiday for significant birthdays
- 50% off all Jumeirah restaurants and bars
- Generous discounted Jumeirah hotel rates
- Interest free season ticket loan
- Recognition and Social calendar
- Company Pension Scheme
- Excellent training and development opportunities