Front of House Manager

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

Description

• We are looking for a dynamic and experienced Front of House Manager to join the team here at The Dorchester
• The successful candidate will manage and direct the Front of House departments in order to exceed stakeholder expectations, enhance brand image and maximize profitability
• A main responsibility will be to direct and provide strategic oversight of FOH area in the Rooms Division to achieve consistently high levels of service and the highest levels of guest and employee engagement

Profile

• 1-2 years experience in a similar Front of House Manager role or Front Office Manager role
• Excellent attention to detail and focus on guest engagement
• Passion for working in a luxury hotel environment