Front Office Supervisor - London

Opened in July 2019, The Standard, London has boldly propelled The Standard brand onto the international stage. Situated on Euston Road across from the gothic grandeur of St Pancras Station, the hotel is set to become a new cultural crossroad for London and a gateway to Europe.The hotel playfully respects the building's history while creating new expansive spaces for the neighbourhood to play from our bars, lounges and restaurants throughout the building to the 266 rooms and suites.

At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. To complement our growing team, we are seeking an individual that will capture the very essence of the Standard London to join our team as Front Office Supervisor.

Your role

As a Front Office Supervisor, you will oversee an exceptional service team in their day-to-day operations. With your team of Front Desk, PBX, Bell/Door, Guest Service and Concierge professionals your intent on making this property the destination in London. Under your supervision, the Front Office team will not only delight our guests, but also excite them; taking them out of their comfort zone whilst taking care of them. You are mainly responsible for quality service, meeting & exceeding financial and service goals, and managing within approved plans and objectives. Our Front Office Manager is a gracious leader with miles and miles of patience and stamina.

Do you have what it takes....

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need…

• Minimum of 5 years rooms management experience ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
• Highly motivated and pro-active; acting with professionalism and positivity in all interactions
• Sound decision making; the calm in the storm
• Ability to deliver high and consistent service standards
• Ability to develop and deliver effective training
• Expert abilities in Opera, Delfi, Knowcross Squirrel and Microsoft Office.

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes we’d love to hear from you.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.