Front of House Assistant - Sefton

Front of House Assistant - Sefton 

• 24 hours p/w
• Temporary

At Total Fitness, we are made of more. We provide more ways to get fit, stay in shape, and more support to keep our members focused. Our 17 health clubs across the North of England and Wales provide a full service fitness offering; guided by our knowledgeable and supportive fitness teams, we work hard to meet the individual needs of our members.

We began in 1993 with a strong belief that everyone is better fitter, and our belief is stronger than ever today. We know that true fitness needs variety to keep workouts fresh and engaging, that’s why our large health clubs offer a range of facilities to stay fit- extensive gym floors, three swimming pools, over 70 classes a week, indoor running tracks, ladies only gyms and family facilities. Variety provides our members a route to all-encompassing fitness that lasts longer than a one off spin class.

Over 600 staff, with support from our fitness partners, deliver our purpose daily to over 95,000 members.

We’re made of more, because you are.

You will be the face of Total Fitness as a Receptionist within our Sefton club. This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers. You’ll have the ability to multi-task while remaining calm, your positive attitude will be infectious and above all you will want to help the people around you.

What does the role involve?

• Provide excellent customer service to our members
• To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension
• You’ll be a team player who is happy to help other departments if needed
• You’ll take the time to learn the business so you can answer any questions that may be directed at you during your shift

What are we looking for?

• The ideal candidate we are looking for to join our team is:
• Fun and friendly person
• Excellent communication skills
• Customer focused
• Ability to deal with members in a polite and professional manner
• Ability to cope under pressure

In return we will offer you:

• Training and development opportunities that will enable you to advance as far as your talent and determination will take you
• Free membership for you and a loved one plus 2 discounted memberships for partners, family members or friends
• Workplace Pension Scheme
• Discount on retail and cafe products
• 28 days holidays including public/bank holidays (pro-rata for part-time staff)