Hostel / General Manager - North Yorkshire
- Recruiter
- YHA
- Location
- Richmond
- Salary
- £25,564 - 27,802 per year + excellent benefits
- Posted
- 18 Dec 2018
- Closes
- 15 Jan 2019
- Ref
- YHA2803
- Contact
- Dawn Holden
- Sector
- Hotel jobs, Hotel General Manager
- Job Type
- Full Time
YHA Grinton Lodge
YHA Grinton Lodge is situated on the southern slopes of Swaledale, surrounded by stunning scenery and exceptional views of the Yorkshire Dales, just a 10 minute walk from the village of Grinton and we are looking to appoint a new Hostel / General Manager for this lovely property.
Refurbished to a high specification in 2012 the beautiful building boasts room for 81 beds, camping pods and a camping field, a gorgeous honeymoon suite complete with free standing roll top bath, a spacious lounge and TV room with cosy fire and a converted stable block which is an ideal classroom facility.
This hostel is popular with school groups, walkers and families and individuals alike and we are now looking for a new Hostel Manager to take handover from the current manager and be ready to hit the ground running for the start of the 2019 season in February.
As the Hostel / General Manager, you’ll be responsible for effectively managing the hostel to achieve and exceed current KPI’s and customer satisfaction levels by:
- Ensuring excellent customer service is maintained at all times
- Achieving 5 star standards of cleanliness
- Driving sales opportunities and controlling Profit and Loss
- Managing, developing and motivating employees
- Establishing and maintaining great relationships with internal and external stakeholders
- Continually seeking areas for improvement to the overall products and service within the hostel
- Proactively reviewing and responding to customer feedback
- Ensuring the maintenance of the building remains to the highest possible standard
In order to be a great Hostel / General Manager we are looking for people who can:
- Be a true leader with a strong background in delivering results
- Demonstrate previous management experience within the hospitality / hotel industry at a similar level in a similar size property
- Show previous experience of managing, developing and motivating others whilst being willing to get stuck in and lead by example
- Analyse monthly Profit and Loss Accounts to drive and increase performance
- Be a great mentor who achieves great results through their team
- Show a good understanding of YHA’s culture and values
- Put the customer at the heart of everything you do
You’ll work hard for us and here’s what we’ll offer you as Hostel / General Manager in return:
- Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts available at hundreds of high street/online shops
- Work & Development; Support with continual learning and development, a generous annual leave allocation and a fantastic support network
- Unique to YHA; The chance to work in amazing locations, 10 free hostel stays per year (for you and up to three guests), 5 days paid volunteering days per year, FREE YHA Membership
Does this versatile hostel sound like the next career move for you as Hostel / General Manager? Then APPLY today!Accommodation is not provided as part of this post.
Additional Information:
Job start date:
Job end date:
No. of Vacancies: 1
Working hours: 42.5
Accommodation is not provided as part of the contract
All roles are subject to a minimum of a basic DBS check.