Hostel / General Manager - North Yorkshire

YHA
Richmond
£25,564 - 27,802 per year + excellent benefits
18 Dec 2018
15 Jan 2019
YHA2803
Dawn Holden
Full Time

YHA Grinton Lodge

YHA Grinton Lodge is situated on the southern slopes of Swaledale, surrounded by stunning scenery and exceptional views of the Yorkshire Dales, just a 10 minute walk from the village of Grinton and we are looking to appoint a new Hostel / General Manager for this lovely property.

Refurbished to a high specification in 2012 the beautiful building boasts room for 81 beds, camping pods and a camping field, a gorgeous honeymoon suite complete with free standing roll top bath, a spacious lounge and TV room with cosy fire and a converted stable block which is an ideal classroom facility.

This hostel is popular with school groups, walkers and families and individuals alike and we are now looking for a new Hostel Manager to take handover from the current manager and be ready to hit the ground running for the start of the 2019 season in February.

As the Hostel / General Manager, you’ll be responsible for effectively managing the hostel to achieve and exceed current KPI’s and customer satisfaction levels by:

  • Ensuring excellent customer service is maintained at all times
  • Achieving 5 star standards of cleanliness
  • Driving sales opportunities and controlling Profit and Loss
  • Managing, developing and motivating employees
  • Establishing and maintaining great relationships with internal and external stakeholders
  • Continually seeking areas for improvement to the overall products and service within the hostel
  • Proactively reviewing and responding to customer feedback
  • Ensuring the maintenance of the building remains to the highest possible standard

In order to be a great Hostel / General Manager we are looking for people who can:

  • Be a true leader with a strong background in delivering results
  • Demonstrate previous management experience within the hospitality / hotel industry at a similar level in a similar size property
  • Show previous experience of managing, developing and motivating others whilst being willing to get stuck in and lead by example
  • Analyse monthly Profit and Loss Accounts to drive and increase performance
  • Be a great mentor who achieves great results through their team
  • Show a good understanding of YHA’s culture and values
  • Put the customer at the heart of everything you do


You’ll work hard for us and here’s what we’ll offer you as Hostel / General Manager in return:

  • Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts available at hundreds of high street/online shops
  • Work & Development; Support with continual learning and development, a generous annual leave allocation and a fantastic support network
  • Unique to YHA; The chance to work in amazing locations, 10 free hostel stays per year (for you and up to three guests), 5 days paid volunteering days per year, FREE YHA Membership

Does this versatile hostel sound like the next career move for you as Hostel / General Manager? Then APPLY today!Accommodation is not provided as part of this post.

Additional Information:

 

Job start date:

 

Job end date:

 

No. of Vacancies: 1

 

Working hours: 42.5

 

 

Accommodation is not provided as part of the contract

 

 

All roles are subject to a minimum of a basic DBS check.