Duty Manager
A fantastic opportunity has arisen for a self-motivated, driven and enthusiastic individual to join our team as Duty Manager with a Kitchen focus.
Duty Managers will need to:
- Manage the delivery of customer service, encouraging all employees to deliver a five star experience
- Manage and promote the food & beverage function including; purchasing, invoicing, stock control and menu costs to minimise waste and maximise profit
- Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
- Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
- Manage the delivery of food & beverage service, encouraging all employees and volunteers to consistently deliver a positive experience to all customers
- Support the manager in to report and comply with YHA's budget control expenditure and income
In order to be a great Duty Manager we are looking for people who:
- Have previous experience in leading teams, developing and mentoring others
- Show a good understanding of YHA, the hospitality industry and current tourist industry standards
- Have proven ability to manage high-pressured environments
- Knowledge of health and safety procedures (preferubly in a similar industry)
- Have an understanding of software management systems and basic computer skills
- Put the customer at the heart of everything we do
- Previous experience in delivering activities/an interest in doing so would be desirable
You'll work hard for us and here's what we'll offer in return:
- Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops....
- Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation...
- Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!
Please Note: If sufficient applications have been received then the advert may close early.
Additional Information:
Job start date: 2019/04/01 Job end date: 2019/11/04 No. of Vacancies: 1 Working hours: 25 - 42.5 hours Accommodation is not provided as part of the contractAll roles are subject to a minimum of a basic DBS check.